Returns & Shipping
Please email info@charlotteswebtowaco.com with your name, phone number, order number, return request & item(s) you would like to return. Items must be shipped back or returned to store within 7 days of delivery.
WE OFFER 3 OPTIONS FOR RETURNS:
IN STORE RETURNS:
1) Money back in form of original payment method or store credit when you return the merchandise to the store within 7 days of delivery - please bring your order number and receipt with you
ONLINE RETURNS:
2) FREE returns for store credit - ship item(s) back to us at no cost to you
3) Money back in form of original payment method. You'll receive a full refund minus the return shipping cost of $7
REMEMBER THE FOLLOWING FOR RETURNS:
All returned item(s) must not be damaged or worn & all labels/tags must be attached.
Intimates including shape wear, bras, undies, tights, & socks are FINAL SALE.
Sale item(s) at a 30% discount or higher are FINAL SALE.
Shipping and return shipping costs are not refundable.
Domestic shipping is free for orders over $100
Flat rate domestic shipping of $7 for orders under $100
Flat rate international shipping for all orders is $15